Cancellation & Refund Policy

Installer Guru provides specialized IT installations, configurations, licensing, and custom development services. Due to the nature of this work, refunds are limited.

1. Service Cancellation

Before work starts: Full refund possible.

After work starts: No refund for:

• Remote or onsite configuration work started
• License activation done
• Server or AD setup actions initiated
• Custom development begun

2. Software Licensing

Licenses (Sophos, TSplus, Tally cloud RDP, Windows CALs, etc.) are non-cancellable and non-refundable.

3. Hardware Orders

All hardware is vendor-based; refunds depend on vendor policy. Installed/open-box hardware cannot be returned.

4. Website / ERP / Custom Software

These are milestone-based and non-refundable once development begins.

5. Rework & Support

Reinstallation, fixes, or adjustments will be provided if included in project scope.

6. Cancellation Request

Email: [email protected]

Subject: Cancellation Request – [Project / Quote ID]